SYKES AWARDED INTERNATIONAL AWARD FOR INNOVATION
EDINBURGH, SCOTLAND – December 19, 2007 – Sykes Enterprises, Incorporated ("SYKES" or the “Company”) (NASDAQ: SYKE), a global leader in providing outsourced customer contact management solutions and services in the business process outsourcing (BPO) arena, announced today that it has been awarded the prestigious Ruban d’Honneur and has been chosen to represent Britain in the Business Innovation category of the European Business Awards. As one of ten companies from all over Europe, SYKES received this invitation after winning the Business Innovation category of the National Business Awards of Scotland for its Connector CRM Solution, a CRM solution developed specifically for contact centre operations and exclusively for the business process outsourcer’s clients. SYKES’ Connector received the national recognition for connecting clients’ disparate systems, from finance to warehouse to repair shop and more, providing never-before-available, end-to-end visibility of the order cycle to customer care agents in the contact centre operations. This capability allows agents to better support customers with timely data, resulting in gained efficiencies and increased customer satisfaction.
