Software and Portals

The burden on Software Publishers and Internet Portals is different to other industry segments. This intangible element influences the user’s experience and brings choice so much closer to the consumer.

Only excellence is good enough to keep ahead of the competition and this comes in many forms. Look and feel, ease of use, consistency and flexibility are some of the ways that the difference can be shown.

SYKES’ Software & Portals clients have experienced the benefits that come from working with a professional organisation. Higher first call resolution, lower average handle times, and higher customer satisfaction are typical of what we deliver. In addition, we generate revenue on the back of successful support transactions, and higher value sales tickets into the bargain.

For the Software & Portals industry SYKES’ services include:

Customer Service | Technical Support | Warranty Entitlement | Activations | Inbound Sales |  Web Assisted Sales