Retail

Whereas traditional retail business was conducted on the high street, or through mail-order, today’s environment is multi-channel.

Such choice brings with it challenges, not least that the consumer may use several channels before, during and after the buying decision. The customer’s out-of-box (OOB) experience is a pivotal moment and weak Customer Support will result in high customer returns and associated costs. In addition,, people speak to people, and poor performance is relayed to ten more consumers thus affecting potential sales.

SYKES’ Retail clients have outsourced their OOB needs to us to keep the product in the consumer’s hands, minimise product return costs, and keep their image high.

For the Retail industry SYKES’ services include:

Customer Service | Technical Support | Warranty Entitlement |  Service Despatch | Activations | Inbound Sales |  Web Assisted Sales