TAMPA, FL – March 12, 2008 – Sykes Enterprises, Incorporated ("SYKES" or the “Company”) (NASDAQ: SYKE), a global leader in providing outsourced customer contact management solutions and services in the business process outsourcing (BPO) arena, announced today that it has been named a Finalist of SC Magazine’s Professional Awards Category for Best Security Team. SYKES was recognized for the diversity of the types of risk managed from its targeted vertical markets such as financial services and healthcare and across its global network of more than 42 centers located throughout the United States, Canada, Latin America, India and the Asia Pacific Rim as well as Europe, Middle East and Africa.
More than 600 nominations were submitted to the SC Magazine Awards Program for consideration. SYKES was one of five Finalists named including Citigroup and Wachovia. The winners of the 2008 SC Magazine awards will be announced during an awards presentation on April 8, 2008 in San Francisco, Calif.
“Our recognition as a Finalist in such a prestigious award program is an honor. It speaks to the success of SYKES Science of Service®, which is a result of more than 30 years of experience and is the nucleus of every customer care solution we build,” said Dave Pearson, SYKES Senior Vice President and Chief Information Officer. “This science focuses on several factors, including Security and Risk Management, an important factor that can have a
substantial impact on customer care. The inclusion of Security and Risk Management in this science allows us to effectively build comprehensive customer care solutions while identifying and mitigating a broad range of risks that may impact the ability to carry out service requirements. We build strong and reliable business contingency plans to address requirements and facilitate ongoing continuity for our clients’ customer care strategies.”
“Finalists in this year’s SC Magazine awards, including SYKES, represent a cross section of the security industry’s best in class,” said SC Magazine Editor-in-Chief Illena Armstrong. “Our readers recognize that these companies are making today’s businesses more secure.”
