Shared Resource Group

Flexibility and scalability is needed for companies to achieve success in today’s market. There can be no sacrifice by compromising high performance standards, value for money and customer satisfaction.

Sykes’ Shared Resource Group (SRG) solution provides a flexible model of support appropriate to the ever changing demands of the business environment. Clients have access to multi-skilled, multi-lingual representatives to deliver multi-channel customer support. The solution’s flexibility comes from sharing all or some of the resources and gives great value to companies that know what coverage is needed but can’t yet define their volumes, arrival patterns, or preferred customer channel. Adding languages is normally a simple addition to the team.

SRG is of benefit to small and medium companies that are getting started or expanding in European markets, and to large companies looking to pilot a new process, project or product. The team provides scalability and flexibility to meet business needs through dedicated and shared agents delivering high standards of customer care. Coverage is local, regional and or global.

SRG has clients in various industry verticals including:

Technology | Consumer Electronics | Financial Services | Software | FMCG | Retail | Recruitment

To view the Shared Resource Group brochure click here.