Quality is built-in, being a part of the high standards delivered by SYKES
You’ll want to assure yourself that your customers are in the safe hands of an organisation that cares, delivers, and puts day to day experiences to good use in improving performance.
We have our own internal standard – SYKES Standard of Excellence (SSE) – which all our contact centres adhere to, and which brings together the best bits of COPC, ISO and other standards.
All our fulfilment operations are certified to ISO9001:2000.
Our Eastern Europe and Italian contact centres are certified to ISO9001:2000
SixSigma is being introduced throughout our organisation.
Sykes has achieved FSA (Financial Services Authority) accreditation under the Financial Services and Markets Act 2000. The FSA is an independent body that regulates the financial services industry in the UK and this accreditation enables Sykes to provide contact centre services to FSA regulated companies in the UK and Europe. Sykes’ FSA record can be found on the FSA Register
There are more accreditations, please speak to us for more information.
Every centre has a manager dedicated to ensuring that we think Quality. External auditors ensure we act Quality
